Lewiston, NY. March 4, 2015 –
Seneca Hickory Stick Golf Course is proud to announce it has been honored with two national customer service awards at the recent KemperSports national leadership conference.
The awards, based on KemperSports’ proprietary TrueReview surveys, were presented to Seneca Hickory Stick for their ongoing commitment to creating a positive experience for their guests. The Excellence Award was presented to Seneca Hickory Stick for a Net Promoter Score of 85.7 percent and the Service Award was presented for a Customer Service score of 9.2/10. The TrueReview survey scores are derived from reviews given by golfers following each round they play the course.
“Seneca Hickory Stick Golf Course is an essential part of the unmatched integrated entertainment experience that Seneca Gaming Corporation provides for our guests,” said Cathy Walker, president and CEO, Seneca Gaming Corporation. “The course is a premier golf destination that, like our resort properties, is known for its world-class quality and service.”
“We are delighted to receive these prestigious awards from KemperSports, the leader in upscale management of golf clubs. Being selected based on independent guest surveys is another testament to the high-quality experience the entire team at Seneca Hickory Stick provides to our golfers every day,” said Fran Roach, PGA, CMAA general manager, Seneca Hickory Stick Golf Club.
Seneca Hickory Stick Golf Course, a Robert Trent Jones II masterpiece, takes full advantage of the surrounding beauty of the Western New York countryside. Located in a picturesque setting just minutes from the US/Canada border, panoramic views of the Niagara Escarpment and native Hickory and Pine trees abound as you play your way through this parkland routing. The 257 acres of challenging terrain presents golfers with tall heather grass, fairway and green side bunkers and beautiful undulating bent grass greens. With five sets of tees, golfers can select their desired yardage and challenge at this Western New York gem. Rated #12 Best Public Golf Course in the State of New York by Golf Magazine and #33 Best Casino Course in the United States by Golfweek Magazine, Seneca Hickory Stick is an ideal venue for any golf tournament, charity outing, or corporate event. An enclosed outdoor tent facility allows guests to take in the views of Western New York’s Niagara River basin and is the perfect wedding venue for fall events.
For information on events, weddings, banquets or other special events at Seneca Hickory Stick call Jason at 716.754.2424 or visit www.senecahickorystick.com.
About Seneca Gaming Corporation
Seneca Gaming Corporation operates Seneca Niagara Resort & Casino in Niagara Falls, NY, Seneca Allegany Resort & Casino in Salamanca, NY, Seneca Buffalo Creek Casino in Buffalo, NY and Seneca Hickory Stick Golf Course in Lewiston, NY on behalf of the Seneca Nation of Indians. Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown to employ more than 3,700 people. Seneca Gaming Corporation operates world-class facilities offering more than 6,500 slot machines, 140 table games, 1,000 hotel rooms, a championship golf course and other related amenities. For more information, visit www.senecacasinos.com.
Northbrook, Ill.-based KemperSports builds, owns and manages golf courses, resorts, athletic clubs and lodging venues across the U.S., Caribbean and Central America. The company’s award-winning portfolio includes nationally-ranked courses and tournament venues such as Bandon Dunes Golf Resort, named the No. 1 Golf Resort in North America by Golf Digest and GOLF magazine; The Glen Club; Desert Willow Golf Resort; Harbor Shores, site of the 2012 and 2014 Senior PGA Championship presented by KitchenAid; and Chambers Bay, host of the 2010 U.S. Amateur and the 2015 U.S. Open. For more information about KemperSports, please visit http://www.kempersports.com.